FAQs

SHIPPING & RETURN QUESTIONS

Orders are processed within 1-2 business days. Standard shipping is an additional 5-7 days. Expedited shipping is 2-3 days after processing.

We offer Standard and Expedited Shipping. Standard shipping takes 5-7 business days and is a $5 flat fee, or free with orders of $50 or more. Expedited takes 2-3 days and is $10. You can select either method at checkout.

Contact us at care@myrecess.co to update your shipping address. Address changes cannot be made if the order has already shipped. 

We currently only ship to the United States. If you live anywhere outside of the United States, HopShopGo is a freight forwarding service that offers an effective workaround to have your RECESS products shipped anywhere in the world.

Yes, we do offer expedited shipping on orders for an additional fee. Contact us at care@myrecess.co to receive pricing + add this to you order.

We offer free returns on all product that is unopened, unused + in saleable condition. We do not currently offer exchanges, but if you have a specific concern or question contact us at care@myrecess.co. We do not refund shipping costs.

Product that is unused, unopened + in saleable condition may be returned within 30 days of receipt. Contact us at care@myrecess.co + we’ll email you a return label. We do not refund shipping costs.


ORDER QUESTIONS

After an order is placed you will receive an order confirmation email. Once your order ships you will receive a shipping confirmation email with tracking information so you can keep an eye on your package.

You can track your package on your account page. To login go to your account page on myrecess.co and enter in your login + password. 

Contact us at care@myrecess.co to update your order. Order changes cannot be made if the order has already shipped. However, we do offer free returns.

Contact us at care@myrecess.co to cancel your order. Cancellations must be made before your order ships. 

Payment is taken at the time of purchase.

Contact our customer service team at care@myrecess.co to help sort this out! 

PRODUCT QUESTIONS

Our wipes are made from Spunlace 100% rayon + are 100% biodegradable. In fact, when composted they degrade in just 6 weeks. 

You can recycle the biodegradable wipe. Please place in your local compost. 

Our products are safe for 2 years from purchase date.

Our products are safe for all skin types + dermatologist approved & tested. We also test our products with real human volunteers (no peer pressure, we swear) who live an active lifestyle.

All our products are cruelty free. No products are tested on animals. Puppies first.

Yes, all our products are lightly scented with gender neutral fragrances that will leave you feeling clean + refreshed.

Yes, our products are specially designed to be used by all genders - men, women + everything in between. All products are lightly scented with gender neutral fragrances.

Our products are safe if you are pregnant but please note our products should be used topically and not on compromised skin or internally (ie. not skin with eczema, open wounds, etc.) And always check with your doctor if you have concerns.

EDUCATION


We’re a wellness-based personal care brand designed to save you time in the in-between moments. What are the in-between moments you ask? They are the times between work, working out, errands, going out, down time, commutes, basically you have a lot of them. Convenience shouldn't mean sacrificing quality.

We are focused on a single mission: to make it easier for you to do the things you love, by giving you products to keep you fresh no matter where your day (or night) take you.

Explore the RECESS collection or read reviews to learn more.

We believe in transparency and wanted to share a bit more on our ingredient philosophy. There are a lot of labels out there: clean, organic, natural, certified organic, paraben-free, and non-toxic, to name a few. To us, clean beauty means making products that feel great when you use them, do what they're supposed to do (aka they work), use ingredients that are healthy for you and approved by the FDA and CIR (Cosmetic Ingredient Review) and eco-conscious.

With all the changes and noise in the industry we know this topic can be confusing. In addition to extensive research, we also partner with multiple dermatologists to ensure everything we include in our products is necessary and healthy. While it’s somewhat of a grey area for the industry, and some ingredients have gotten a bad reputation even though there's no scientific backing, we are here to clear that up and keep you skin clean + healthy!

Ingredients we never use:
Parabens
Sulfates
Phthalates
Aluminum
Triethanolamine
Sulfate-based surfactants
Triclosan
Mineral oil
Propylene glycol
DEA


Disodium EDTA: Bonds with metal ions found in water and on the skin to neutralize them. This prevents cosmetic products from deteriorating, maintains clarity, and prevents the product from smelling bad.

PEG-6: Preserves and retains moisture on the skin. It is a large molecule so it is not absorbed. It is safe for use in cosmetics within specified concentration ranges and sourced from quality suppliers.

Fragrance: In general, this is considered an allergen and while there are synthetic and natural fragrances, both can cause allergies. There are tons of fragrances which can also be used in varying concentrations. A reasonable standard has been set through Sephora which certifies products as clean as long as they have less than 1% synthetic fragrance. All RECESS products have less than 1% total fragrance.

Polysorbate 20: Both a surfactant and emulsifier, which keep oils blended properly within water and improves effectiveness of cleaning. It also keeps the product stable and creates a soothing effect on the skin. 


• RECESS plant-based wipes are biodegradable and compost in just 6 weeks!
• Our outer pouch on all 15-packs is optional: you can skip the pouch and save $1. If you select the pouch, it is resealable and reusable.
• In 2020:

  • we will be making the outer pouch recyclable
  • our current bubble mailer will be replaced by a recycled mailer
  • we will offer a non-single-use packaging option

• We use recycled paper and plant-based ink on printed collateral whenever possible and we skip sending collateral when we can!
• Using wipes in place of washing your face or showering, saves water (and time!) - An average American uses 17.2 gallons of water per shower.

OTHER QUESTIONS? EMAIL US AT CARE@MYRECESS.CO

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