Free shipping on orders $50+!

FAQs

SHIPPING & RETURN QUESTIONS

Orders are processed within 1-2 business days. Standard shipping is an additional 5-7 days. Expedited shipping is 2-3 days after processing.

We offer Standard and Expedited Shipping. Standard shipping takes 5-7 business days and is a $5 flat fee, or free with orders of $50 or more. Expedited takes 2-3 days and is $10. You can select either method at checkout.

Contact us at care@myrecess.co to update your shipping address. Address changes cannot be made if the order has already shipped. 

We currently only ship to the United States. If you live anywhere outside of the United States, HopShopGo is a freight forwarding service that offers an effective workaround to have your RECESS products shipped anywhere in the world.

Yes, we do offer expedited shipping on orders for an additional fee. Contact us at care@myrecess.co to receive pricing + add this to you order.

We offer free returns on all product that is unopened, unused + in saleable condition. We do not currently offer exchanges, but if you have a specific concern or question contact us at care@myrecess.co. We do not refund shipping costs.

Product that is unused, unopened + in saleable condition may be returned within 30 days of receipt. Contact us at care@myrecess.co + we’ll email you a return label. We do not refund shipping costs.


ORDER QUESTIONS

After an order is placed you will receive an order confirmation email. Once your order ships you will receive a shipping confirmation email with tracking information so you can keep an eye on your package.

You can track your package on your account page. To login go to your account page on myrecess.co and enter in your login + password. 

Contact us at care@myrecess.co to update your order. Order changes cannot be made if the order has already shipped. However, we do offer free returns.

Contact us at care@myrecess.co to cancel your order. Cancellations must be made before your order ships. 

Payment is taken at the time of purchase.

Contact our customer service team at care@myrecess.co to help sort this out! 

PRODUCT QUESTIONS

Our wipes are made from Spunlace 100% rayon + are 100% biodegradable. In fact, when composted they degrade in just 6 weeks. 

You can recycle the biodegradable wipe. Please place in your local compost. 

Our products are safe for 2 years from purchase date.

Our products are safe for all skin types + dermatologist approved & tested. We also test our products with real human volunteers (no peer pressure, we swear) who live an active lifestyle.

All our products are cruelty free. No products are tested on animals. Puppies first.

Yes, all our products are lightly scented with gender neutral fragrances that will leave you feeling clean + refreshed.

Yes, our products are specially designed to be used by all genders - men, women + everything in between. All products are lightly scented with gender neutral fragrances.

Our products are safe if you are pregnant but please note our products should be used topically and not on compromised skin or internally (ie. not skin with eczema, open wounds, etc.) And always check with your doctor if you have concerns.

OTHER QUESTIONS? EMAIL US AT CARE@MYRECESS.CO

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